Courses - Further information and terms
Training Courses - Booking Terms & Conditions:
It is essential that you read, understand and accept the following terms and conditions prior to making a booking for one of our courses.
Once a booking has been made by internet, by telephone or by post and the course fees or deposit paid, the booking becomes firm. By making a firm booking, you are
Entering into a contract. Your contract is with Shepherds Walks Ltd
Registered office – Shepherds Walks Ltd, Unit 1b Coquet View, Rothbury, Morpeth, NE65 7RZ
Bookings are only accepted in Sterling. If you pay by credit card in another currency, you will be responsible for any currency conversion costs incurred.
You will receive a written confirmation by email (if you gave us your email address) or by post (if you have no email address). Please bring this to the course as proof of booking. If you cancel your booking, you may be entitled to a refund as explained in section 2 and 3 below.
2. PAYMENT OF BALANCE OF COURSE FEE
All courses must be paid in full at the time of booking
3. CANCELLATION & AMENDMENT BY YOU
Cancellation of UK based courses only
If you wish to cancel your course booking, you must notify us in writing (by post or email).
Refund policy, after customer cancelation
1. 56 days or more before course/walk/ event date - Full refund minus £10.00 admin charge or free transfer onto another course.
2. More than 28 days and less than 56 days a 50% refund or free transfer onto another course. If you transfer to another course this is no refundable and non-transferable.
3. Less than 28 days before the course date no refund will be given.
Amendment of all course
i) If you are unable to take up your course, you may arrange for someone else to attend/ go in your place provided that you notify us in writing (by post or email) at least 7 days before the course. A £10 administration charge (including VAT) will be charged to your credit card for this service.
4. MINIMUM NUMBERS
We reserve the right to cancel a course if insufficient places have been sold to make it viable. If this happens we will endeavour to give you at least two weeks’ notice prior to the course date. If you would prefer to transfer your place to an alternative available course date we will do this for you, otherwise we will give you a full refund.
We strongly advise you to arrange insurance to cover personal accident, cancellation of your holiday by yourselves or Shepherds Walks Ltd, loss of personal effects and personal liability. Shepherds Walks Ltd cannot accept responsibility for illness, injury or loss, other than that caused by our proven negligence.
6. FORCE MAJEURE
We will not be liable to pay any compensation if we are forced to cancel or change any aspect of the course due to circumstances beyond our control which we or our host location managers could not have reasonably foreseen or forestalled. Such circumstances include, but are not restricted to war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire or bad weather.
7. HEALTH AND SAFETY POLICY
GPS Training takes your health and safety very seriously. To ensure this, everything we do has your safety and wellbeing as an absolute priority. This is achieved through the implementation or our Health & Safety Policy. A copy of this is available at all course and holiday locations and is available on request from our office.
It is your responsibility to inform the course leader and tutor of any medical condition that might affect your performance whilst walking in our company.
Any statements, descriptions, illustrations, photographs, drawings or any other matters contained in our website, advertisements or other literature are made in good faith but are not guaranteed to be accurate and are intended merely to represent a general picture of our courses and shall not form any part of the contract between us.
We reserve the right to improve our courses from time to time so that the descriptions as set out in our website, advertisements and other literature may not match identically with the actual course content and participant experience.
We will try to resolve any problems as soon as you notify us of them. If you want to complain during the course, please inform your Course Leader. If the problem cannot be resolved to your satisfaction, please notify our head office in writing within 14 days of the completion of the course, setting out the full details of the complaint. We will reply to you within 14 days of the receipt of your letter.
10. YOUR PERSONAL DETAILS
We do not pass on your personal details or email address to a third party.